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EBC automatically knows when to re-file a claim, notify a guarantor that their insurance hasn’t paid a specific line item, send a charge to a workfile for user intervention, and write off or send a charge to collections. EBC minimizes user involvement and drives ONLY the charges requiring additional work to the user’s attention, ensuring appropriate and timely follow-up with the least possible amount of effort. The life of a charge can even be followed using built-in audit trails, providing a record of every action taken during its life.
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