Specific Billing Protocol/Campaigns

We have a unique capability in our software system that we call “Campaigns,” which is the ability to specify individual billing protocols by payer (how, when, and what communications are made to potential payers, and what steps are taken when the carrier or patient doesn’t pay). Campaigns progress different types of charges through the billing process. The flexibility of the campaigns and the automated effectiveness they bring to your billing differentiate Zotec’s technology from other solutions in the market today. After checking to make sure that every claim is clean before submitting for payment, our software is focused on the 15-20% of all claims that are likely not being appealed, and incorporate specific follow-up protocols that assure all variant payments and denials are aggressively pursued and successfully appealed. Our sophisticated EBC Decision Support data mining tool provides the capability to measure the effectiveness of every letter, statement or phone call in any campaign – to show exactly how many dollars are being generated by each step in the billing process.

Contract Variance

The Electronic Billing Center stores information concerning each of your contract payment plans, including anticipated payments, per line item, and per modifier, and the system automatically monitors whether you are being paid the contracted amount. Exceptions are directed to an automated work file, where they are reviewed and appealed electronically. Once again, we are demonstrating to the insurance carriers that your practice does not simply accept what they choose to pay, but has sophisticated tools to call them to account on every discrepancy, every time.

Integrated Document Imaging

We scan all documentation necessary for successful claim adjudication and tie them electronically to the appropriate patient accounts. Denied or inappropriately paid claims are appealed and automatically sent out after initial posting. In addition, secondary claims go out the door the next day.

Patient Portal

Zotec Partners creates a customized secure (SSL) web page accessible via your practice’s web site allowing a more efficient communication stream between patients and the billing function. The Patient Portal improves access, eliminates labor and proactively communicates with patients. The Portal allows patients to review their account, update their demographic/profile information and make payments online. Payments are automatically posted into the Electronic Billing Center, and changes to profile information are readily available for review.

Integrated Voice Response and Online Payments

The increasing popularity of Healthcare Savings Accounts and other high-deductible plans is having a significant impact on the business of medical billing. As more consumers become responsible for a larger portion of their bills, it is essential to provide your patients with easy access to make payments. Our automated phone technology and Patient Portal provide the tools essential to maximize Self Pay collections.

• We typically “touch” patient accounts more than twice as often as traditional billing companies using older billing systems.
• Patients can check balances, update insurance information, and make secure credit card payments via our Patient Portal.
• Credit card payment plans can be set up online.
• Our system can make multiple automated phone calls to patients, allowing them to obtain balance information, update insurance information, and make payments without needing to speak to a live attendant.
• All phone calls are recorded and are attached to the patient account. If there is ever a dispute concerning a billing-related phone call, we can email the recorded call to you.
• A patient receiving an automated call can be connected to one of our account specialists to take their HSA payment, or to set the patient up on a payment plan.
• All automated phone calls have customized messaging depending on the severity of the outstanding account.
• All bad mail / addresses are updated within 48 hours.
• Bad address phone calls are incorporated into the automated billing process.
• If no response, an account may be immediately sent to collections.

EBC Decision Support

Our data mining and analysis tool enables clients to drill down into their business information, and is available to clients from any location via the Internet. EBC Decision Support provides specific business intelligence to your database, thereby allowing you to effectively data mine, drill down, chart and analyze your data in a meaningful way. EBC Decision Support includes analysis cubes, representing best practices for viewing and digesting information. In addition, this application has a wizard capability, allowing individual users to create and store their own cubes, analyses and reports. EBC Decision Support provides your practice with access to information that enables you to proactively manage your business, rather than reacting to outdated reporting materials.

Global Data

As an added benefit to outsourcing clients, we also provide access (through your account manager) to blinded data across our client database. This can be an extremely powerful tool in contract negotiations and other business dealings.